A casino earns its license to exist only while it remains entertainment. That's not a compliance statement — it's the operating principle our floor runs on, and it shapes decisions most guests never see.
Every staff member on our floor — dealers, hosts, bar staff — is trained to recognise the signs of play that's stopped being fun. The tools below exist for guests; the commitment behind them belongs to us.
The tools available to every guest
Pre-commitment limits let you set spend and time boundaries before a session — set once, enforced by the system, not willpower. Self-exclusion programs are available at every level of formality, from a cooling-off request to the state-wide scheme. Both are arranged confidentially at the host desk.
Activity statements — your play, itemised — are available on request at any time. Many guests use them the way you'd check a bank statement: a clear-eyed look at what the entertainment costs.
What we do on our side
Our obligations go further than the tools. Hosts monitor play patterns with training, not just software; the salon's private setting means closer attention, not less. ATM placement, advertising and even the floor's lighting all sit under our responsible-gaming code.
- Pre-commitment limits — spend and time, set in advance
- Self-exclusion — from a night off to the state scheme
- Activity statements — your play, itemised on request
- Trained hosts — recognising signs, empowered to act
- Support referrals — GambleAware and local services, always available
If a guest's play concerns us, the conversation is private, respectful and mandatory — our hosts are empowered to act before it becomes a problem, and trained to do it well.
If you need it
GambleAware (1800 858 858) provides free, confidential support around the clock. Our host desk can connect you, arrange self-exclusion, or simply talk — no formality required.
The floor is at its best when everyone on it is playing for fun and stopping when it isn't. That's the standard we hold ourselves to — and the promise behind every table in the room. See the salon and first-visit guide for the brighter side.
