Privacy Policy

We collect information necessary to provide accommodation, gaming and hospitality services:

• Identity and contact details — name, date of birth, address, email, phone
• Booking and stay details — dates, preferences, dietary and accessibility needs
• Payment information — processed by our PCI-DSS compliant payment partners
• Gaming activity — where you participate in casino services, as required by Queensland gaming law
• Identification documents — where required by law for casino entry or check-in
• Website data — pages visited, device information, cookie preferences
• CCTV footage — throughout public areas of the property for safety and compliance

We use personal information to:

• Process reservations, check you in and manage your stay
• Provide casino, dining, spa and event services you request
• Meet our legal obligations under gaming, AML/CTF and liquor legislation
• Personalise your experience — preferences noted for current and future stays
• Send service communications and, with your consent, marketing you can opt out of at any time
• Maintain safety, security and responsible-gaming programs
• Improve our services through aggregated, de-identified analysis

Gaming activity is regulated under Queensland law. We are required to collect and retain certain information about gaming activity, including identification for casino entry, transaction records above statutory thresholds, and information relevant to responsible-gaming programs. Self-exclusion and pre-commitment records are held confidentially and used only to administer those programs and meet our legal obligations.

We do not sell personal information. We share it only:

• With service providers acting for us — payment processors, booking platforms, IT providers — under confidentiality obligations
• With regulators and authorities where required by law — gaming regulators, AUSTRAC, law enforcement
• With third parties you direct us to — travel agents, event organisers, your nominated contacts
• To protect rights, safety and property — in emergencies or to investigate fraud

Overseas disclosures, where any occur, are limited to service providers bound by equivalent privacy standards.

We hold personal information in secure systems with access controls, encryption and audit logging. Payment card data is handled by PCI-DSS compliant processors and is not stored on our systems. Retention follows legal requirements — gaming records for the statutory period, booking records for seven years, marketing data until you withdraw consent. When information is no longer required it is securely destroyed or de-identified.

You may:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Opt out of marketing at any time — every message carries an unsubscribe link
• Make a complaint about our handling of your information — to us first, then to the Office of the Australian Information Commissioner
• Request deletion where retention is not legally required

Requests go to our Privacy Officer via the contact details below. We respond within 30 days.

Our website uses cookies for essential function, analytics and preference memory. You can manage cookie settings via our banner or your browser. Full details are in our Cookie Policy. We do not build advertising profiles or share browsing data with ad networks.

We review this policy annually and when our practices change. Material changes are notified via the website and, where appropriate, directly to guests with upcoming bookings. The current version is always at this page, with the update date shown above.