Frequently asked questions

Check-in from 3pm, checkout by 11am. Suite guests get flexible timing — early check-in and late checkout are arranged whenever the floor allows.

A card guarantee secures flexible bookings; advance rates are prepaid. A refundable incidentals hold is placed at check-in — released within 5 business days of departure.

Flexible rates cancel free to 48 hours before arrival; advance rates are non-refundable but movable once within 12 months. Full detail in the refunds policy.

Both, subject to the floor — complimentary for suites, and for other categories whenever occupancy allows. Tell us your timing and we'll build around it.

18 — strictly. Photo ID is verified at entry; the rest of the resort is open to all ages.

Smart casual on the main floor; the VIP salon asks for evening attire after 6pm. Neat is the standard — the floor is a night out, not a black-tie test.

Roulette from $5, blackjack from $15 on the main floor; the VIP salon opens at $100 with higher limits by arrangement.

Nightly learn-to-play sessions at 7pm — a patient croupier, twenty minutes, no judgement. Our etiquette guide covers the rest.

Seats release on the first of each month at 9am for the following month — and sell through quickly. Suite guests get priority waitlist via the concierge.

Yes — vegetarian, vegan, gluten-free and allergy-adapted menus are prepared with 48 hours' notice, matched course-for-course.

Thermal circuit access is included for suite guests; other guests can book day access from $95. Treatments are priced individually.

Yes until 6pm, accompanied by an adult. Morning lap sessions and the golden-hour lounge are adults-only.

Dogs under 15kg are welcome in designated suites with advance notice — bed, bowls and a chef-designed menu included. Ask reservations for the current allocation.

Self-parking is complimentary for all guests and casino visitors; valet is included for suites and available to others for $35/day.

The resort is non-smoking indoors; designated terraces on the gaming level and the rooftop's north end are available.

8 Casino Drive, Broadbeach — 25 minutes from Gold Coast Airport by chauffeured transfer, or see the contacts page for the map.