This page sets out the legal identity of Rustic Roo Inn, the licences under which we operate, and how we apply data-protection principles — including the EU General Data Protection Regulation — to guests from jurisdictions that expect them. Our privacy practices are detailed in the Privacy Policy, which this page should be read alongside.
Corporate identity
Legal name: Roo Hospitality Group Pty Ltd
Trading as: Rustic Roo Inn
ABN: 47 208 913 556
ACN: 628 410 937
Registered office: 8 Casino Drive, Broadbeach QLD 4218, Australia
Principal: Marcus J. Whitfield, Managing Director
Licences and regulatory framework
We operate under the following regulatory frameworks:
- Queensland casino gaming licence — OLGR-7392-K, issued under the Casino Control Act 1982 (Qld)
- Liquor licence — on-premises and function licences under the Liquor Act 1992 (Qld)
- AML/CTF registration — obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
- Privacy Act 1988 (Cth) — Australian Privacy Principles compliance
Gaming is restricted to persons aged 18 and over. Responsible-gaming programs operate on the floor at all times.
GDPR and international guests
While we are an Australian company operating primarily under Australian law, we voluntarily extend GDPR-equivalent rights to guests from the European Economic Area, United Kingdom and Switzerland:
- Lawful basis: processing is based on contract (your booking), legal obligation (gaming regulation) and consent (marketing)
- Your rights: access, rectification, erasure, portability, restriction and objection — exercised via our Privacy Officer
- Data transfers: guest data is held in Australia; transfers use standard-contractual or equivalent safeguards
- Complaints: in addition to our internal process, EEA guests may complain to their local supervisory authority
Data protection officer
Our Privacy Officer acts as data-protection contact for all jurisdictions. Requests — access, deletion, portability, restriction — go to [email protected] with 'Privacy Request' in the subject, or by post to the registered office. Identity verification is required before we act on any request.
Casino-specific legal notes
Entry to gaming areas is restricted to persons 18+. Identification is required on entry and may be retained as required by law. Excluded persons — self-identified or venue-directed — are refused entry. Gaming records are retained for the statutory period. The resort cooperates fully with gaming regulators and law enforcement.
Intellectual property
All content on rusticrooinn.com — text, imagery, branding, design — is the property of Roo Hospitality Group Pty Ltd or its licensors. Reproduction without written permission is prohibited. The Rustic Roo Inn name and mark are used under licence by the operating entity.
Website accuracy and liability
We take care to keep website content accurate — rates, availability and descriptions are updated regularly — but it is provided as general information. Bookings are confirmed only by our reservations team. To the extent permitted by law, we exclude liability for reliance on website content; nothing in this statement limits rights that cannot be excluded under Australian Consumer Law.
Governing law and disputes
This website and all services are governed by the laws of Queensland, Australia. Disputes are subject to the exclusive jurisdiction of Queensland courts, without prejudice to mandatory consumer rights in your jurisdiction. For any legal correspondence: Roo Hospitality Group Pty Ltd, 8 Casino Drive, Broadbeach QLD 4218.